grownfolksbusiness web store FAQ section

REFUNDS: Buyer is responsible for all shipping charges (Cost of Shipping plus a 8% Re-Stocking Fee), all item(s) must be returned in Original Packing Un-Opened, and must notify us within 3 days that the item is being returned. Every effort will be made to correct any errors or resolve any matters regarding returns. ALL of our shipments are insured so you don't have to worry about your package being lost or stolen. Once your item has shipped, you will be sent a shipping confirmation email. Privacy Policy What information do we collect? * We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. * When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. * We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. * Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them. How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: * To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. * To allow us to better service you in responding to your customer service requests. * To quickly process your transactions. * To administer a contest, promotion, survey or other site feature. * If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Orders for products are processed within 48 hours, and are usually shipped within 2-3 business days. You will receive a email confirmation of your order received, and a seperate shipping confirmation email on the day of shipment. Please make sure and Double Check your Shipping Address so we may ship your order in a timely fashion. “Business days" are normal workdays. Saturdays, Sundays and major Holidays do not count as business days, although orders received over the weekend are shipped on Saturdays time permitting. (12:00 pm - Postal Hours).

Safe Secure Ordering. When processing your order at the "Check Out Counter" area we use encryption technology so that the information you submit remains private. Your Credit Card information is *** not *** stored in our databases. Because your CC information is not stored in our databases you have to resubmit it each time you place an order. We feel the security benefits to our customers outweigh this inconvenience of having to reenter your information each time you place an order. Discreet packaging and shipping. All orders are discreetly discreetly packaged and shipped to your door. Your Privacy Is Assured. You will never be placed on any mailing lists. We will not sell your information to any third party. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings . Financial information that is collected is used to bill the user for products and services. It is never sold or shared with any third parties. We Encrypt Your Information and Take Your Privacy Very Seriously.